RETURNS

Here you will find all the important information about returning your items to us. 

Please note that a return is only possible within the one-month right of withdrawal. 

You can find more information about the right of withdrawal here.

The return of orders to the United Kingdom is free of charge.

Please contact our customer support team by e-mail to return the product. 

You can find the contact details here.

Please note: For the return of several parcels (e.g. family bed) you need a return label for each parcel. 

IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.

REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order.